Cancelation policy for our cabin rental in Ruidoso.
If you booked directly with us on our website AND you purchased Travel Insurance, please refer to your policy in order to cancel your reservation and get a refund. If you did purchase Travel Insurance you will have an email with all the details you will need to proceed with getting a refund. Here is a link to the Travel Insurance information on our site. TRAVEL INSURANCE
Cancellation Policy without Travel Insurance.
There is a $125 cancelation fee that will be deducted from the Rental Fees no matter how many days prior to your arrival that you cancel.
A Guest may cancel their cabin rental reservation at least:
30 days before the Arrival Date, and receive a refund of 100% of the rental fees paid up to that date.
15 days of the arrival date, the total amount refunded will be 50% of the rental rate.
Less than 15 days and there will be NO REFUND.
The security deposit and cleaning fee will be refunded 100% in all cases.
ALTERNATIVE - THIS ONLY APPLIES IF YOU HAVE BOOKED DIRECTLY ON OUR WEBSITE. IF YOU HAVE BOOKED THROUGH A 3RD PARTY SUCH AS AIRBNB, VRBO, OR ANOTHER SITE, YOU MUST CANCEL THROUGH THAT SITE AND FOLLOW THEIR CANCELATION RULES.
If you have to cancel your cabin rental within 30 days, or less, prior to your arrival you can opt to have a credit for up to one year of the payments you have already made on your reservation. You can then re-book your cabin rental at whatever the current rate for the new stay would be, then pay the difference to confirm your booking. We cannot guarantee that the rates will not change from your original booking to your new booking. If after one year you have not used your credits they will expire and not be refunded.