Cancelation policy for our cabin rental in Ruidoso.
If you booked directly with us on our website AND you purchased Travel Insurance, please refer to your policy in order to cancel your reservation and get a refund. If you did purchase Travel Insurance you will have an email with all the details you will need to proceed with getting a refund. Here is a link to the Travel Insurance information on our site. TRAVEL INSURANCE
Cancellation Policy without Travel Insurance.
A Guest may cancel their cabin rental reservation at least thirty (30) days before the Arrival Date, and receive a refund of 100% of the rental fees paid up to that date. There is a $45 cancelation fee that will be deducted from the Rental Fees. If Guest cancels the cabin rental reservation within (15) days of the arrival date, the total amount refunded will be 50% of the rental rate. In other words you will lose 50% of the rental fees you have paid to date. The security deposit and cleaning fee will be refunded 100% in both cases.
If you have to cancel your cabin rental within 30 days, or less, prior to your arrival you can opt to have a credit for up to one year of the payments you have already made on your reservation. You can then re-book your cabin rental at whatever the current rate for the new stay would be, then pay the difference to confirm your booking. We cannot guarantee that the rates will not change from your original booking to your new booking. If after one year you have not used your credits they will expire and not be refunded.